Junior IT Administrator, VOIP

In connection with the expanding of our international department in Bulgaria, we are looking for ambition driven individuals to join us as Junior System Administrator in our company.

Responsibilities

• Support internal users with technical assistance via ticketing system, respond to all incidents in a timely, courteous and efficient manner;
• Maintain and troubleshoot existing PC hardware and peripherals;
• Responsible for the installation of Operating Systems and software;
• Maintain and set up telecommunications equipment;
•  Provide first-level contact and convey resolution to employee`s issues;
•  Tracking, routing & redirecting problems to correct resources;
•  Determine and provide a solution based on the issue and details provided by employees;
•  Identify and suggest possible improvements in procedures;
• VoIP technical support;

Skills and Requirements

• Networking concepts – DNS, DHCP, VOIP, VLAN;
• Windows 7 and 10 concepts – AD, Sysprep, Roaming profiles, Printer Deployment;
• Scripting would be considered a big plus;
• Basic knowledge of cable types and uses;
• Experience with CRM would be considered as an advantage;
• IT automation ideology.
• Excellent command of English – both written and spoken;
• Ability to work with minimum supervision while following instructions and established procedures;
• Ability to patiently and politely troubleshoot problems with end-users;
• A person who is eager to constantly learn and evolve both professionally and personally;
• A team player able to work under pressure and within tight deadlines.

Our offer:

• A great opportunity to become part of our international team;
• Competitive basic remuneration and excellent working conditions;
• Opportunities to grow and develop yourself and build a great career with us in the long term;
• Opportunity to work in an A-class business building at a top location in Sofia downtown;